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Customer journey transformation lead

Duration: 6 months

Region: South Africa

Mode: On-site

Daily rate: 800 USD

This opportunity has been closed.

The position is no longer available. We will continue to work to offer you better suited opportunities.

Description
Our client, a leading multinational telecom Group based in South Africa, is looking for a Customer Journey Project lead.

The position will require relevant experience around process and customer journey mapping and redesign. The role will be that of a project lead to coordinate initiatives across teams and countries.

The following activities will be required:
  • Define the overall action plan to rollout the agreed customer journey improvements
  • Setup the right governance and resources to deliver the required activities
  • Coordinate the rollout of activities, develop contingent plans and overall project risk management
  • Report to project sponsors and key stake-holders
In addition to the above, this project lead would need to ensure that plans are aligned with the overall strategy. This will imply:
  • Supervise and provide feedback on current customer journey mapping and proposed re-design
  • Ensure business alignment and technical alignment against proposed action plans
Professional background
  • Strong project management experience across multiple countries
  • Relevant experience in telecom customer journeys, specifically in pre-paid markets
  • Good knowledge of process mapping and re-design