This opportunity has been closed.
The position is no longer available. We will continue to work to offer you better suited opportunities.
- Capabilities and phasing
- Product simplification & target portfolio
- Coexistence & customer transfer
- Data cleansing
- Listing of business KPIs and mapping to customer journeys & channel mix
- Each position has a B2C and a B2B component
- Execute decision making frameworks for channel capabilities & prioritization
- Elaboration of L3 capabilities, channel mix and customer journeys / sub-journeys – ensure alignment to revamped CE vision & strategy
- Detailed description for first release (channels, products, journeys, customers ...)
- Understanding of end to end customer experience from a telco perspective including:
- Understanding of customer coexistence scenarios, customer transfer activities, underlying systems impacted etc.
- Ability to elaborate BSS capabilities for vendor contracting
Customer journeys and sub-journeys
Operational readiness requirements
Business / Operational processes
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