CVM Group Head

Description

Our client is the leading telecom services provider in Middle East and Africa with a presence across 22 countries and over 230Mn subscribers.

We are looking for a business expert on CVM to setup and coordinate the CVM function across countries. This position will require:

• Strong business expertise around Customer Value management
  
• Full view of the CVM function, from technology requirements to analysis, campaigns and impact measurement
  
• Great at defining what is the minimum readiness and put in place an action plan to achieve it across countries
  
• Coordination of work streams to deliver the required readiness according to agreed priorities across countries
  

This is a long term interim management with the possibility to remain full time in the position. The location is Johannesburg at the head quarters but it will require travelling as needed to deliver the function.

Professional background

CVM expert with the following competences:

• Over 8 years in customer lifecycle management and analytics
• Good knowledge of customer analytics function, its organisation, its tools and required capabilities
• Good expertise on analysis, campaign definitions and impact measurement
• Able to provide and revise business requirements on people and technology 
• Has led a similar function at a Group level in the past