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Engagement Manager – Customer Experience Expert

Duration: TBD

Region: Riyadh, Saudi Arabia

Mode: On site

Daily rate: TBD


Description
Our client is in the search of an Engagement Manager – Customer Experience Expert, who will report directly to the Head of Digital Consulting and will supervise Senior Consultants, Consultants, and Business Analysts.

The Engagement Manager is a pillar of the engagement team and the client relationship. The Manager demonstrates ability to manage (deliverables, resources, budget) a small engagement or components of a large, complex engagement. The Engagement Manager will actively participate to understand the client’s needs and to build recommendations as well as best-fitting solutions to the client.
Professional background
  • Minimum of 5 years’ experience in a reputable consulting firm

  • At least 4 years of experience in delivering customer and digital experience projects (including in a consulting environment)

  • Demonstrated strong business acumen and aptitude to problem-solving

  • Demonstrated experience in defining and bringing to life Customer and Digital Experience driven transformations

  • Experience in defining and bringing to life marketing / loyalty / eCommerce / customer focused digital transformations

  • Cross-industry experience; public sector, retail or telecoms is a plus

  • Excellent communication (written and oral) and interpersonal skills

  • Proven ability to collaborate within a multi-disciplinary team operating at the intersection of business, design and digital technologies

  • Arabic speaker is mandatory

  • Masters’ degree Engineering or Business Administration (MBA) is a plus

  • Bachelor degree in Engineering, Business Administration, Marketing or Computer Science preferred

  • Certification in Customer Experience Management (CCXP or ACXP) is a plus

  • Certification or education in Digital Transformation is a plus

  • Project Management Professional (PMP) preferred

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Hiring Talent?

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Check our ONE PAGER