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Engagement Manager – Customer Experience Expert

Duration: TBD

Region: Riyadh, Saudi Arabia

Mode: On site

Daily rate: TBD

This opportunity has been closed.

The position is no longer available. We will continue to work to offer you better suited opportunities.

Description
Our client is in the search of an Engagement Manager – Customer Experience Expert, who will report directly to the Head of Digital Consulting and will supervise Senior Consultants, Consultants, and Business Analysts.

The Engagement Manager is a pillar of the engagement team and the client relationship. The Manager demonstrates ability to manage (deliverables, resources, budget) a small engagement or components of a large, complex engagement. The Engagement Manager will actively participate to understand the client’s needs and to build recommendations as well as best-fitting solutions to the client.
Professional background
  • Minimum of 5 years’ experience in a reputable consulting firm

  • At least 4 years of experience in delivering customer and digital experience projects (including in a consulting environment)

  • Demonstrated strong business acumen and aptitude to problem-solving

  • Demonstrated experience in defining and bringing to life Customer and Digital Experience driven transformations

  • Experience in defining and bringing to life marketing / loyalty / eCommerce / customer focused digital transformations

  • Cross-industry experience; public sector, retail or telecoms is a plus

  • Excellent communication (written and oral) and interpersonal skills

  • Proven ability to collaborate within a multi-disciplinary team operating at the intersection of business, design and digital technologies

  • Arabic speaker is mandatory

  • Masters’ degree Engineering or Business Administration (MBA) is a plus

  • Bachelor degree in Engineering, Business Administration, Marketing or Computer Science preferred

  • Certification in Customer Experience Management (CCXP or ACXP) is a plus

  • Certification or education in Digital Transformation is a plus

  • Project Management Professional (PMP) preferred

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