General Manager: Business Support Systems
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Description
Our client, a leading African mobile telecom provider, is looking for a General Manager: Business Support Systems (BSS) to establish the groupwide BSS transformation strategy.The responsibilities of the role:
- Ownership the BSS strategy and application portfolio across all functional areas
- Formulate and run the BSS transformation program across the relevant OpCos
- Ensure BSS platforms can cater for all business requirements
- Driving an enhanced customer experience with clear KPIs around transactional execution
- Billing NPS across OpCos
- Define and ensure key KPIs related to registration and service activation are met through the definition of standard processes and related platform capabilities
- Reduce the overall cost to serve each customer
- Unification of all service portals under a single core framework and elimination of disparate portals
- Ensuring parity of function exposure across all channels
- Define and track a value realization plan for the various initiatives
Professional background
- Minimum 4-year Academic Degree with Honours (B Eng / BSc Degree preferred)
- MBA or Masters advantageous
- Relevant certification / accreditation / membership with professional body as required for role
- English, French and Arabic (advantageous)
- 8- 10 years’ senior management experience or more; with at least 5 years in relevant sector / industry /area of specialization (understanding of emerging markets advantageous)
- Worked across diverse cultures and geographies and experience working in a large organization
- Proven track record of business improvement and strategy development
- Business acumen, problem solving and information processing
- Data interpretation, judgement, continuous improvement, reporting
- South African citizen and EE eligible
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