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Group GM: Customer Channels

Mode: Full-time position

Region: South Africa

This opportunity has been closed.

The position is no longer available. We will continue to work to offer you better suited opportunities.

Description
Our client, a leading telecom provider with operations across Africa and the Middle East, is looking for a General Manager: Customer Channels.

The responsibilities of the role:

  • Unificate all service portals under a single core framework and elimination of disparate portals
  • Ensure parity of function exposure across all channels
  • Lead the development of the Customer Channels strategy
  • Drive a demand management process to ensure that portal framework remains standard across all operations
  • Ensure alignment of the SmartApp solution across all devices
  • Standardise the kiosks and terminals (SIM/POS/handsets) to ensure effective service enablement at all service touchpoints
  • Review key risks, issues, and dependencies relating to Customer Channels, and set mitigation actions as required


    Professional background
    • 4-year Academic Degree. A postgraduate qualification is a plus
    • English, French and Arabic (advantageous)
    • Minimum 5 years’ Senior Management experience
    • Minimum 3 years’ relevant sector/industry/area of specialisation
    • Deep knowledge of portal technologies and frameworks
    • Customer journey definition and UX design experience
    • Worked across diverse cultures and geographies
    • Proven track record of business improvement and strategy development
    • South African citizen, EE eligible
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