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IT Service Delivery Manager

Mode: Full-time position

Region: South Africa

This opportunity has been closed.

The position is no longer available. We will continue to work to offer you better suited opportunities.

Description
Our client, a leading telecom provider with operations across Africa and the Middle East, is looking for an IT Service Delivery Manager to manage and supervise the managed service providers that they have.

The responsibilities of the role include:
  • Manage outsourcers in software delivery and application operations
  • Oversee the IT governance and manage IT service delivery programs to ensure continuous improvement of the level of quality of applications and services that IT delivers to the business
  • Establish and monitor performance benchmarks for IT service delivery
  • Manage outsourcers and project issues
Professional background
  • 4-year Academic Degree. A postgraduate qualification is a plus
  • Solid IT Service Delivery experience
  • Incident Management experience
  • Customer oriented
  • Telecom industry experience is a plus
  • South African citizen


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Hiring Talent?

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