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DescriptionOur client, a telecom provider with operations across Africa and the Middle East is looking for a Business Consultant in Sales and Services.
- To provide a detailed view of channel coverage per channel type and Opco for the Top 5 Opcos
- To identify resources required to acquire/maintain the customer base required to deliver against the new growth ambition
- To define the service model and resourcing including self-service
- To segment the existing account mapping, the share of wallet and required contribution to the growth
- To achieve the growth – split direct/indirect, LE/SME, countries
- To support resources for account management, support, service and operations to support the plan
- To increment plan and cost
- Detailed a segmented view of MNC, LE, SME
- Tiered HVC analysis
- MRR Contribution Analysis
- Share of Wallet Analysis
- Identification of AS-IS
- Benchmark best practices
- To-BE Design
- Gap Analysis
- Implementation Plan
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