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Sales and Service Business Consultant

Duration: 10 weeks

Region: Johannesburg

Mode: On-site

Daily rate: TBD

This opportunity has been closed.

The position is no longer available. We will continue to work to offer you better suited opportunities.

Description
Our client, a telecom provider with operations across Africa and the Middle East is looking for a Business Consultant in Sales and Services.

Main Responsibilities:

  • To provide a detailed view of channel coverage per channel type and Opco for the Top 5 Opcos
  • To identify resources required to acquire/maintain the customer base required to deliver against the new growth ambition
  • To define the service model and resourcing including self-service
  • To segment the existing account mapping, the share of wallet and required contribution to the growth
  • To achieve the growth – split direct/indirect, LE/SME, countries
  • To support resources for account management, support, service and operations to support the plan
  • To increment plan and cost
Professional background
  • Detailed a segmented view of MNC, LE, SME
  • Tiered HVC analysis
  • MRR Contribution Analysis
  • Share of Wallet Analysis
  • Identification of AS-IS
  • Benchmark best practices
  • To-BE Design
  • Gap Analysis
  • Implementation Plan
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