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Senior Manager: Charging and Billing

Mode: Full-time position

Region: South Africa

This opportunity has been closed.

The position is no longer available. We will continue to work to offer you better suited opportunities.

Description
Our client, a leading telecom provider with operations across Africa and the Middle East, is looking for a Senior Manager: Charging and Billing.

The responsibilities of the role:

  • Own the strategy and the roadmap related to Charging and Billing platforms
  • Actively manage the key vendors
  • Monitor incident escalations and quality of service delivered by third party vendors
  • Provide input in the selection of suitable technologies and billing solutions and negotiate/manage contracts with vendors accordingly
  • Apply technical knowledge in ensuring seamless customisation and installation of billing solutions based on user/organisational requirements
  • Develop a proactive maintenance cycle per billing solution and ensure that application documentation is up-to-date at all times
  • Assist in problem investigation, analysis and resolution for billing solutions.
  • Conduct verification of all billing platforms problems and provide necessary support to User and corrective action
  • Identify and define system/process requirements necessary to control and resolve revenue leakage/opportunities
  • Set up new and enhance the existing controls to mitigate the risks associated with it (revenue assurance)
  • Work with the overall solution architect to help identify architecture-related issues, constraints, options and opportunities, own the process to analyse such items and propose a solution that is aligned to the overall billing / revenue assurance solution architecture
  • Mentor, direct and train staff and perform as the technical lead on projects (as required)
Professional background
  • Minimum 4-year Academic Degree (B Eng / BSc Degree preferred)
  • Master’s degree (advantageous)
  • Relevant certification/accreditation/membership with professional body as required for role
  • Fluent in English and language of country (preferable)
  • South African citizen, EE eligible
  • Manager track record of 5 years or more; with at least 3 years in relevant sector/ industry / area of specialisation
  • Worked across diverse cultures and geographies (advantageous)
  • Experience working in a large organisation
  • Working experience of Ericsson Charging System is advantageous
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