Webinar: Conversational service - combining digital & human
We are happy to announce our next webinar: Conversational service: combining digital and human dialogs – a new level of interaction with your customer.
In this open and interactive webinar we will interview the responsable for Conversational Touchpoints in Deutsche Telekom. We will talk about Customer Chat, IVR, messaging (SMS, WhatsApp, etc) and different processes that require different levels of automatization. We will discuss what can be automatized, what has to stay human, how conversational processes handle NPS vs. Efficiencies, etc.
The webinar will take place on July 21 at 18:00 CET, register here for free: https://us02web.zoom.us/webinar/register/5015943717160/WN_bFGG6baCRsyhi6ftzMS6og