If you had to choose three main responsibilities to put in-place within a a Telecom CEx area, what were those three? What are the roles and main daily activities?
Explain what you mean by “CEx area”?
Customer Experience area
If nothing else, CEX focuses effort and budget on network planning and engineering tasks that have thegreatest benefit to customers.
At its best, CEX drives company strategy, defines operational policies, and identifies issues and opportunities to make customers happy, well before a network alarm is raised.
CEX is a broad discipline that by its nature must traverse the CSP’s many business functions as well as spanning BSS and OSS processes.
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