What are the main organizational responsibilities in a Telecom CEx area?

Explain what you mean by “CEx area”?

Customer Experience area

If nothing else, CEX focuses effort and budget on network planning and engineering tasks that have thegreatest benefit to customers.

At its best, CEX drives company strategy, defines operational policies, and identifies issues and opportunities to make customers happy, well before a network alarm is raised.

CEX is a broad discipline that by its nature must traverse the CSP’s many business functions as well as spanning BSS and OSS processes.