Practical AI use cases in Customer Service - May 18 | 18:00 CET - Register for free: https://us02web.zoom.us/webinar/register/2615892813665/WN_KDIaViJhQ0KQJ3ReaKYzzA
Hi Denys ,
Thanks for arranging this webinar , looking forward to attending it . I would like to hear about:
1. The role of AI in the whole Ecosystem such as 5G , IoT , AR , VR, and other technologies. I believe AI can’t work alone on its own.
2. Particularly important question : Can AI be effective with telecom operators who can not afford 5G network , even LTE and relying only on 3G and 3.5G.
3. From commercial perspective AI is vendor provided services (which is common business structure with Telcos) but question is about how to put it in value proposition , best price, and ROI.
4. What is the role of AI in post covid-19 scenario specially for business cases of working from home , virtual training, and related fields.
Regards ,
Hi Ishtiaq, thanks for the message!
Some of these questions I can answer here.
1. AI is a term for a very broad set of technologies. While some of them work on IoT data, and others need 5G to enable processing on the edge - others yet can work on the data that companies have already. In this webinar, I’ll be talking about customer support systems like ServiceNow, Salesforce for Services, Zendesk - those can kick-off an AI project. Any AI system needs data but it doesn’t have to do something with 5G, IoT, and even less with AR/VR.
2. Same goes here, many (if not most) AI use cases do not require additional network bandwidth.
3. I will give a vendor overview in webinar 2 “Choosing the right AI technologies”, and talk about the business case and ROI of AI implementations in webinar 3 “How to implement AI and not mess up”, hope that would clear some questions :) There’s an overview here https://blog.outvise.com/series-of-webinars-fuel-up-your-customer-service-with-ai/
4. Right now it’s really hard to say. What is clear is that current AI models can’t handle such drastic changes in consumer demand that happened due to the virus. How AI will assist in remote working & training is yet to be seen.
Cheers
Denys
Thanks Denys for so detailed and very useful insights. looking forward to hear you in the webinar.
Regards ,
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