MSA Manager for Infraco in KSA
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Description
Our client is a world leading infrastructure management company that is setting up a managed services unit to run a new Mobile Telecom Infraco in Saudi Arabia.
We are looking to put in place a best in class team that can start-up the business and run it creating the first Mobile Telecom Infraco in Saudi Arabia. This operation will provide the best customer experience and operations to successfully create a service provider to serve the Saudi Arabia telecom landscape.
This position is critical to the success, profitability and customer satisfaction covering the following aspects:
- Develop Master Service Agreements with MNOs to cover scope, SLAs and economics within manageable risk
- Assess the available assets and services requested in the agreement against Infraco assets and capabilities to ensure desired customer service and target economics
- Negotiate with MNOs scope and terms of agreement to maximise customer satisfaction and profitability
- Assess business cases and economic value of contracts to get the required approvals
- Interface with relevant areas of the organisation, clients and partners to ensure viable agreements within manageable risk
- Assess client value and potential to provide a successful agreement framework
Professional background
- Experience in end-to-end infrastructure managed services
- Strong commercial business development knowledge of managed services offerings
- Strong knowledge of technical aspects of infrastructure managed services
- Experienced in complex MSA definition and negotiation
- Good experience in business planning and pricing of managed service solutions
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