I don’t think there are many examples. It seems to me that legacy banks are bolting-on digital pieces to their traditional models, rather than re-imagining the end2end experience, probably because they are hampered by their legacy IT platforms, so unable to act fast. So start-ups are more successful, bringing ease of access/use to younger generations - like N26 for example, who’s growth has been huge. Of legacy banks, DBS have won reviews for their transformation - I read somewhere that in re-imagining the experience they ‘took out’ some 250 million customer hours - and Bank of Nova Scotia are applauded for their changes; both these banks have disappeared from the traditional bricks and mortar approach. If you know of great examples that I havent mentioned please PM me I would like to know.
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