BA for a Telecom Enterprise process review

Beschreibung

Our client, a leading South African telecom player, is looking for a Business Analyst to capture and document the business needs of the Enterprise Business Unit in the context of a review of key processes.

The exercise will cover 2-3 countries with the objective to address the key pain points that have been identified. The Business Analyst will have to:

• Assess the main pain points through interviews and workshops
• Identify the improvement areas for the existing processes and pain points 
  
• Define and align the new target processes based on impact and feasibility
  
• Highlight the requirements for the new process launch

Beruflicher Werdegang

• 3-5 years of experience as a Business Analyst
  
• Experience working in telecom for Enterprise Business
• Certified process framework knowledge (e-TOM...)
• Used to running workshops and engaging key stakeholders
  
• Comfortable in managing complex organisations across multiple countries
  
• Negotiation and facilitation