CEX and Operational Excellence Expert For Telco B2B Set-up

Beschreibung

Our client, a global management consulting firm, is looking for a CEX and Operational Excellence Expert to support on the set-up of a Telco B2B.

Start date: As soon as possible
Duration: from a couple of hours to a working day 
Mode: Remote

The expert will be providing support to help the client define key customer experience KPIs for the ICT / managed services part of the B2B telecom business.
This will include specific ICT products SLAs:
- Managed network services
- UCC
- ICT
- Security
- Data centers

Beruflicher Werdegang

The expert must have:

• Experience in B2B telecom operators with proposition including ICT projects / managed services.
• Ideally running the day-to-day operations (operational excellence), hence with a clear understanding of key SLAs for these services, as well as typical customer experience issues.