Client Manager for infraco in KSA
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Beschreibung
Our client is a world leading infrastructure management company that is setting up a managed services unit to run a new Mobile Telecom Infraco in Saudi Arabia.
We are looking to put in place a best in class team that can start-up the business and run it creating the first Mobile Telecom Infraco in Saudi Arabia. This operation will provide the best customer experience and operations to successfully create a service provider to serve the Saudi Arabia telecom landscape.
This position is client facing and must ensure client satisfaction, revenue and profitability within defined managed services agreements. Specifically,
- Ensuring delivery of services as per MLAs agreed with clients
- Evaluating business potential in existing clients
- Assessing client needs and financial abilities to propose solutions that suit them
- Planning and delivering service roadmaps and commercial strategies with a view to retaining existing customers and increasing brand loyalty
- Identifying opportunities for increased revenue
- Oversight on customer complaints to ensure resolution and per SLA
Beruflicher Werdegang
- Experience in client management or client service delivery
- Experience in managed services management as client interface
- Good understanding of infrastructure management business
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