Telesales Manager

Beschreibung

Our client, a leading South African mobile telecom provider, is looking for a Manager to setup the new telesales function for the small-medium sized enterprises (SME segment). This will require the set-up of the right framework to operate through external telesales partners.

The responsibilities of the role:

• End to end responsibility from lead generation to contract closure
• Setup telesales partner agreements, KPI´s and SLA´s
• Define and agree on processes and governance with the telesales partner
• Define campaigns and setup the right targets, brief and train the telesales partners
• Track campaign performance and agreed SLA´s and KPI´s
• Coordinate with telesales partner to identify issues and provide solutions
• Optimize the fulfillment process for the telesales partner, including the order activation tools and credit vetting functions

Beruflicher Werdegang

• 3-5 years of telesales experience
  
• Proven experience in managing telesales teams
  
• Telecom operator experience is mandatory
  
• Tools: Helios Online