What are the latest trends in Customer Experience strategy?

By increasing customer loyalty if you do not have one please start immediately

Most of the telecom operators have a lack of service to their customers. The operators must be much more in touch with the customers. This means closer contacts in every way; by phone, by chat, etc. Regards

It again depends on the segment you are argeting: there are 2 trends , one for mass market, based on automation and flexibility and data science. There is another for premium market, based on human interaction.