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What are the latest trends in Customer Experience strategy?

João

Created 30/10/2018

Customer Experience and Customer Centricity have become a major focus of all telecom operators. Being differentiation a critical point, how can a telecom operator differentiate itself by using latest trends in CEx strategy?

3 replies

Yasser

1 year ago

By increasing customer loyalty if you do not have one please start immediately

Reiner

1 year ago

Most of the telecom operators have a lack of service to their customers. The operators must be much more in touch with the customers. This means closer contacts in every way; by phone, by chat, etc. Regards

Mercedes

1 year ago

It again depends on the segment you are argeting: there are 2 trends , one for mass market, based on automation and flexibility and data science. There is another for premium market, based on human interaction.

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