Why Data Scientists are a must to improve any TMT Business
More than most industries today, the TMT sector is a naturally digital domain. In the telecom space, voice calls are transmitted digitally, data services often outweigh voice services in importance and revenue, and each year more of the industry’s infrastructure is digital and software-driven. But the boundaries across telecom are diluting into media and ICT acting as digital transformation enablers and drivers. This includes all areas of the business from customer facing areas such as sales, service delivery and customer service as well as back-office operations.
As data scientists, our job is to extract business insights from noisy data
Data Science and AI are vital to the sector and becoming more so as the industry evolves. In the specific case of telecom services, the network operations, customer service operations, and infrastructure operations all generate massive amounts of data. This is why data science in telecom is now so prevalent. Data science and AI in telecom provide operators with the tools to interpret that data and use it to increase reliability, decrease costs, and improve customer service — and much more.
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