Telco, media and Digital experts
Our client, an Internet and other Telecommunications provider is looking for a Mid-senior Manager Strategy and PMO to join their team in Barcelona for 6 months.
Part of the responsibilities would be:
- Playing a vital role in driving the client's growth in the next 2-3 years, reporting directly to the Director Strategy & B2B
- Responsible for competitive analysis, identification and quantification of business opportunities and strategic priorities
- Project management of strategic growth projects across the company, leading cross-functional project teams staffed with internal / external experts
- Driving fast results and project success under high visibility and under direct C-Level involvement
- Identifying M&A targets and executing M&A deals as well as post-merger integration
- Fun to work with, hungry for growth, taking ownership for own work and driving results
- At least 4 years of experience in conceptualizing, managing and executing strategic projects
- Ideally, consulting Background in telco industry in a top-tier management consultancy, investment bank or corporate strategy team
- Excellent analytical and conceptual skills with strong drive to execute
- Master / Bachelor in business studies or similar
- Excellent English & Spanish skills, ideally work / study experience abroad
- Excellent skills in MS Office, especially Excel and PowerPoint
The problem with involvement comes due to no dependency between teams (they work for different regions and countries).
Background:
- teams are overloaded by work
- there is almost no pairing or swarming (infrastructure area)
The key to this is interest (which can be from building dependencies/prerequisites). So let’s rephrase the question to “how do we generate the interest?” There are many ways to generate interest, an example is to have cross-team reviews for OFI or rudimental quiz or healthy competition with internal rewards (when there is competition people always pay attention to each other), etc. You just need to be creative in your chosen solution and ensure its sustainability.
I’d agree with Joesph’s point and also ask; is the lack of dependancies just a happy coincidence and there should be dependencies? If it’s the latter then how come they haven’t been discovered, this is a prime goal of a PI Planning session? If there is truly no overlap due to working for different regions and countries then why do you need a cross cutting PI including regions and countries?
This is really current status - no dependency. We are part of a train and have to participate in general planning for a case of dependency will be discovered. I have theory of unhappy train consist…
Highly desirable and nice to have:
B2B proposition
- Understand the client's B2B target segments, market potential and positioning in these segments
- Developing B2B proposition (market positioning, USPs, pricing)
- Creating product marketing material
- Generating customer insight
B2B commercials
Ensure B2B growth by:
- Establish and continuously review price positioning vs. market
- Develop and continuously improve pricing scheme
- Develop and continuously improve commissioning systems
B2B product development
- Identifying need for new product and features based on customer insight and close links to sales channels
- Conceptualizing new development jointly with potential vendors and engineering
- Defining and implementing B2B roadmap jointly with potential vendors and engineering
- Fun to work with, hungry for growth, taking ownership for own work and driving results
- At least 6 years of experience in product development, product marketing, pricing, or similar functions
- Sound knowledge of the Spanish Telco Market and B2B customer needs
- Excellent analytical and conceptual skills with strong drive to execute
- Master / Bachelor in business studies, network engineering or similar
- Excellent English & Spanish skills, ideally work / study experience abroad
- Excellent skills in MS Office, especially Excel and PowerPoint
First line definitely yes. Second and third line depends on how creative and empathic the answer needs to be. If you can know that the client calling is a high value one at risk of walking away, you might want to offer the “human experience” instead of the chatbot.
Peter. Just my opinion. Yes, robots will replace human work in Call Centers. But, the real question is when and how much?. Those will replace some other repetitive job positions too, but they should give human professionals the opportunity to develop other characteristics as empathy (where robots can reach yet). I am involved in AI studies and AI is overpassing human accuracy by far in some domains (but General Artificial intelligence is still a utopia).
I understand that we are now still in the weak AI era, and that the Turing test is still far away to be passed by any talking machine. Besides semantics is a field of work much more underdevlopped than computing. We`ll see. Up to now, I would say NO. I enclose an amusing example of how we will be going back and forth https://retina.elpais.com/retina/2019/01/17/tendencias/1547731465_741426.html
