How would you connect a telco Customer Experience reshaping project with Big Data management?

Mercedes

Created 07/01/2020

11 replies

Sebastian

1 month ago

Hi Mercedes! Just saw this popping up in my emails. Can you share a little more about the goal of this project? Would be helpful to know a little bit more in order to answer this question - both Customer Experience and Big Data are very wide fields!

Leo

1 month ago

Sami

1 month ago

Let me define Customer Experience (CX) as the interaction between the customer and the company/product throughout the customer journey. Starting from the first interaction with the brand (most likely involving social media) to the purchase experience (in store or online) to the various customer service requests. The holy grail of CX is Personnalisation of the service which can be achieved only if we understand the customer enough. Understanding the customer (aka Customer Intimacy) requires us to collect and analyze enough data about the customer at each of the touch points, and regardless of the channel used by the customer (online, phone call, email, social media, in store). If you agree to the above definition of CX, then you have established the connection with Big Data. Because only Big Data platforms and techniques are capable of achieving the levels of customer intimacy that the likes of Amazon and Google have achieved. They set the mark high for the others through their Big Data prowess.

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Senior UX/UI Consultant

Duration: 12 months, likely to be extended

Region: Dubai, UAE

Mode: on-site

Daily rate: TBD

Description

Our client, a large telecommunications company based in UAE, is looking for an UX/UI consultant.

The duration of the project will be 12 months (very likely to be extended) on-site in Dubai. Start ideally in May 2020.

The responsibilities of the role include:

Lead experience workshops. Turn insights into journey creation
Ability to merge business requirements with customer needs and turn complexity into simplicity in all wireframes
Comfortable co-creating design briefs with product owners and stakeholders. As and when needed, provide inputs to the product roadmap from experience perspective
Iteratively conceptualize, explore, evaluate Web/Mobile experience and lead the experience design, front end development of the same. Deliver multiple options to debate and critique within design team
Ability to create user flows, wireframes and prototypes in a complexed echo system at a fast speed
Manage UX testing
Ensure and manage healthy relationships with partners, agencies to ensure 360-degree support
Monitor and manage delivery of desired levels of output from design and development teams
Work with developers to assess the feasibility of implementing solutions to meet targeted deliverables within time
Conceptualize interaction design, screen layout, and behaviour of features in line with digital brand guidelines along with UI Designers

Professional background

UX/UI design/consulting experience for Web/Mobile applications
Expert in creating wireframes and user flows, user testing
Up-to-date experience with interactive and visual design trends
Stakeholder management
Telecom experience is a plus

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CVM & Partner Management Domain Architect

Duration: 12 months to 3-4 years

Region: Dubai, UEA

Mode: On site

Daily rate: TBD

Description

Our client, a large telecommunications company based in UAE, is looking for a CVM & Partner Management Domain Architect expert to join long term project which will last from 12 months to 3-4 years.

The expert will:

Be responsible for the architecting of the systems that are key to driving customer value & differentiation
Work closely with the business customer base management team, digital and business segments to ensure the necessary systems are architected to help business drive revenue targets
Covers systems: campaign management, loyalty management, next best action, 3rd party partner management
Be an expert in creating the e2e domain solution, data ingestion, realtime triggering, CVM data models
Bring experience in products such as Mobilytics, SAS, Sitecore, eMagine, Infonova

Professional background

Required experience and background:

Senior domain experts with transformation experience.
The Domain architect is the subject matter expert responsible to design the respective domain solutions in alignment with the scope boundaries set by the lead E2E transformation architects
Will require technical and non-technical skill sets and will require the candidate to engage, influence and negotiate with Operations, Network, Customer Experience, Consumer and Enterprise business units to ensure the solution architecture and technology adoption is fully aligned with their respective business unit strategy.
Expected to be the authority on the domain solution SoW and sign off on the domain HLA
Must be able to lead, make and defend fact-based complex & challenging decisions.
The candidate will be a technical expert, contributor in industry forums and delivered proven results.
Participated in launching innovative products in an agile environment.
Will have ~20yrs experience
Telecom experience is a plus

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Expert in Hosting Companies

Duration: On Demand, TBD

Region: Germany based

Mode: Remote

Daily rate: TBD

Description

Our Client, an M&A company, is looking for an Expert in Web Hosting Companies to help them remotely on an M&A due dilligence project.

Start: ASAP
Workload: on-demand, a couple of days per week

Professional background

Profound knowledge of the hosting companies
Deep understanding of the business models
Understanding of the industry trends
Perform due diligence of a specific player
Support on M&A acquisition

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Duration: 12 months, likely to be extended

Region: Dubai, UAE

Mode: On site

Daily rate: TBD

Description

Our client, a large telecommunications company based in UAE, is building a new set of IT services and are in need of various experts who can support them for an initial period of 12 months, up to 3-4 years in total depending on the role and the seniority.

Our client is looking for Enterprise Architects, BU&IT process leads, Business transformation consultant and Customer Experience consultants.

The Lead E2E transformation Architect will:

Be responsible for the architecture building blocks required in the digital transformation stack
Have overall accountability and be involved in the decision making to define the E2E architecture strategy and associated technical transformation
Work with the domain architects and product portfolio management and business teams to ensure architecture meets Go to Market strategy and transformation phases
Set the boundaries and framework for all domain solutions and associated HLA (High-Level Architecture designs) to be worked on by domain architects

Professional background

20+ years of the overall experience
Hands-on previous transformation and design experience and preferably have done development in specific domains or systems
Strong leadership traits and able to negotiate and influence business alignment with the IT technology strategy

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User Experience Designer (m/w/d)

Duration: 3 Monate, mit Option auf Verlängerung

Region: Stuttgart

Mode: On-Site

Daily rate: TBD

Description

Für unseren Kunden, ein junges digitales Unternehmen, suchen wir ab sofort einen freiberuflichen User Experience Designer (m/w/d) zur Unterstützung eines Projekts in Stuttgart.

Start: asap

Die Projektdauer ist für 3 Monate (mit Option auf Verlängerung) angesetzt, mit einem Zeitaufwand von 4-5 Tagen pro Woche vor Ort in Stuttgart.

Zu den Aufgaben gehören unter anderem:

Verantwortung für das UX Design in Web/App Kundenprojekten
innerhalb des Unternehmens: Weiterentwicklung der Marke und eigene Services aus UX-Perspektive

Professional background

gängige Design- und Prototyping-Software (Adobe XD, Sketch, Axure, InVision o.ä.)
routinierte Erfahrung bei der Erstellung von Prototypen
Zusammenarbeit mit IT-, Architektur- und Prozessteams bei der Erstellung von Design Sprints
Stakeholdermanagement
Gespür für Ästhetik, Design und Nutzerverhalten

Reisebereitschaft gewünscht (europaweite Kundeneinsätze)
fließend in Deutsch und Englisch
nice to have: Erfahrungen in der Finanzbranche

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Business Development for the Telecom sector

Duration: Long term freelance/permanent

Region: Barcelona

Mode: On site

Daily rate: TBD

Description

For a leading digital media platform, we are looking for a freelance consultant or full-time employee to support Business Development in the Telecom sector.

The company has recently launched a new AVOD (Advertising Video On Demand) offering at a European level and is in open talks with several Telecom players.

The consultant/expert is expected to have a good understanding of the B2C telecom market dynamics, including 4play offerings, and to support our client in building joint value propositions and business deals with telecom players.

Professional background

B2C marketing Telecom experience, ideally also 4 PLAY, VoD experience
Management consulting background or telecom industry background (in marketing, product management, business development)
International background
5G experience is nice to have
Spanish is an added advantage but not a must

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Pivotal Expert for an update/migration of Pivotal Stack

Duration: Full time for 12 months

Region: Oman

Mode: On-Site

Daily rate: TBD

Description

Our client, a global management consulting firm, is looking for a Pivotal Expert.

The expert will have to conduct the Migration and/or Upgrade of Pivotal stack (Spring Cloud Data Flow + Gemfire):

- Upgrade existing version 1.2.2 to 1.5.1 then Upgrade new version 1.5.1 to 1.6.7

- Migrate SCDF to Apache NiFi and Gemfire to Apache Ignite

Professional background

Seniority:

Professional experience of 8+ years

Technology background:

Experience on Pivotal stack (Spring Cloud Data Flow + Gemfire) is mandatory
Java development skills required, including ability to run Apache Maven commands
Hands-on experience with installation and administration of Spring Cloud Data Flow
Hands-on experience and usage of the Spring Cloud Data Flow shell: creating, configuring, deploying, and scaling streams and tasks
Experience in the development of custom modules including sink, processor, and source stream applications by using Spring Boot and Spring Cloud Stream
Experience with Spring Boot, Spring Cloud Task, Spring Batch, and Spring Integrator
Experience with Apache Kafka and Spark
Experience with Apache NiFi and Apache Ignite

Industry experience:

Experience in Telco is appreciated but not mandatory.

How can a professional with background in project management boost the skills in 5G/IoT nowadays?

Rafael

Created 17/01/2020

3 replies

S

Salah

1 month ago

Thank you for your question, any technology and any type of career regardless of what field requires a successful skilled management to make things work. Making a success story doesn’t necessarily need someone in the exact field to succeed, but needs someone intelligent, have a will power and determination to deliver at the end if the day. While my BS degree is in Computer applications and systems, with skills to program over 9 computer languages, still managed to make the study for Kuwait eGov, and KIN study the information highway for Kuwait a project managed now by ministry of communications, rebuild Kuwait Stock Exchange basic network infrastructure, and put the plan and executed A2Z the disaster recovery site and went live with it, setup the standards for IT in the government for all IT sectors in Kuwait and the list goes on. Add to all of that an MBA in general management and strategies, an added value. So 5G is just another project to me and I always deliver. Thank you. I hope you got the answer you are looking for. Regards, Salah Aljumah

S

Sangharsh

1 month ago

Project Management helps with identifying dependencies and brings an important element of ‘team-work’ or’ inter-dependent’ tasks and often times one is not an expert in underlying technology or methods associated with the tasks carried out . IoT needs inter disciplinary work and coordination for e.g needs expertise drawn-up from different disciplines and a project manager with good understanding /appreciation of which expertise to engage, when to engage will be able to put a cohesive plan together identifying dependencies e.g. you could have a separate task of delivering standardized output of images from a camera that can be fed into another system to determine the location based on image mapping. A professional with Project management background is probably in a better shape to ensure that relevant expertise is engaged in ensuring that a camera puts out images in a standard format, size that can then be fed as input to different systems for further processing and enduser consumption.

A. R. M. Asiqun

3 weeks ago

Thanks for the question, Rafael! I’ll keep my answer short.

At first, you may aware a project manager must have a very good management skill (e.g., Team Building, Influencing, Communication, etc) & technical skill (e.g., Planning, Risk Management, etc) on project management and a bit technical skill on the ultimate output (product/service) of the project. Now, the output may be a IoT solution, a Software, or 5G roll-out but it is not necessary the project manager should have very vast technical knowledge on this subject matter but he can gain knowledge in following way:
- Shadowing another project manager who is managing project related to IoT/5G on his/her crisis moment.
- Reading relevant material, articles, whitepaper on the subject matter [Now-a-days information is available in internet)
- By attending online training - LinkedIn and Udemy has lot’s of cost effective training on IoT/5G
- Last but not the least, through classroom training - IoT is a buzz word so there are lots of classroom training also.

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Product Catalog And Order Management [CPC/COM] Domain Architect

Duration: 12 months to 3-4 years

Region: Dubai, UAE

Mode: On Site

Daily rate: TBD

Description

Our client, a large telecommunications company based in UAE, is looking for a Product Catalog And Order Management [CPC/COM] Domain Architect expert to join long term project which will last from 12 months to 3-4 years.

The expert will be responsible for:

CPC and COM are fundamental building blocks to the definition of business products [consumer, business, etc] and fundamental to rapid go-to-market product launches
The domain architect will be an expert in CPC and COM solutions and will know how to build business products in IT systems
Ensure all key components are correctly architected covering RFS, CFS, Product Specification so that the commercial teams can rapidly create launch Product offerings and have flexible Product pricing models
Experienced in products such as Order care, catalog designer, OPF [COM fulfilment framework], UPC

Professional background

Required experience and background:

Senior domain experts with transformation experience.
The Domain architect is the subject matter expert responsible to design the respective domain solutions in alignment with the scope boundaries set by the lead E2E transformation architects
Will require technical and non-technical skill sets and will require the candidate to engage, influence and negotiate with Operations, Network, Customer Experience, Consumer and Enterprise business units to ensure the solution architecture and technology adoption is fully aligned with their respective business unit strategy.
Expected to be the authority on the domain solution SoW and sign off on the domain HLA
Must be able to lead, make and defend fact-based complex & challenging decisions.
The candidate will be a technical expert, contributor in industry forums and delivered proven results.
Participated in launching innovative products in an agile environment.
Will have ~20yrs experience
Telecom experience is a plus

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Telecom Management consultant

Duration: 5 months

Region: Doha, Qatar

Mode: On-site

Daily rate: TBD

Description

The Group commercial leadership team in our client needs an experienced management consultant to support them in multiple commercial analysis.

The consultant will have to manage key stakeholders, drive content and run the required analysis and modelling in excel when needed.

Professional background

Experienced management consultant with 6+ years in a top management consulting firm
Focus on commercial areas and strategy
Relevant telecom experience
Senior to engage and facilitate with key stakeholders
Good communication skills oral and in documents
Hands-on analysis and modelling

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Business Transformation Readiness Lead

Duration: 12 months to 3-4 years

Region: Dubai, UAE

Mode: On Site

Daily rate: TBD

Description

Our client, a large telecommunications company based in UAE, is looking for a Business Transformation Readiness Lead expert to join long term project which will last from 12 months to 3-4 years.

The expert will be responsible for:

Program roadmap development/review from business readiness point of view (offers, products, channels, customer experience, customer transfer)
Management of program governance from business readiness point of view (steering, decision making, risk management)
Steering of business workstreams (Products, channels, journeys)
Management of program review forums (e.g. consumer, enterprise, financial)
Content development in selected areas
Decision making support for Greenfield Steerco / senior executives in business readiness related workstreams
Management of consultants/advisory working in the program
Program benefit realization tracking / KPIs in business-related workstreams

Professional background

Required experience and background:

Experience of 10+ years with potential background in industry and management consulting.
Experience in commercial domains, management and implementation of large scale programs and digital domains.
Versatile in terms of topics coverage and can manage multiple major topics simultaneously.
Effective time management, stakeholder management and communication skills are required for the position
Telecom experience is a plus

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