General Manager: Business Support Systems

Descripción

Our client, a leading African mobile telecom provider, is looking for a General Manager: Business Support Systems (BSS) to establish the groupwide BSS transformation strategy.

The responsibilities of the role:

• Ownership the BSS strategy and application portfolio across all functional areas
  
• Formulate and run the BSS transformation program across the relevant OpCos
  
• Ensure BSS platforms can cater for all business requirements
• Driving an enhanced customer experience with clear KPIs around transactional execution
• Billing NPS across OpCos
• Define and ensure key KPIs related to registration and service activation are met through the definition of standard processes and related platform capabilities
• Reduce the overall cost to serve each customer
• Unification of all service portals under a single core framework and elimination of disparate portals
• Ensuring parity of function exposure across all channels
• Define and track a value realization plan for the various initiatives

Experiencia profesional

• Minimum 4-year Academic Degree with Honours (B Eng / BSc Degree preferred)
• MBA or Masters advantageous
• Relevant certification / accreditation / membership with professional body as required for role
• English, French and Arabic (advantageous)
•  8- 10 years’ senior management experience or more; with at least 5 years in relevant sector / industry /area of specialization (understanding of emerging markets advantageous)
• Worked across diverse cultures and geographies and experience working in a large organization
• Proven track record of business improvement and strategy development
• Business acumen, problem solving and information processing
  
• Data interpretation, judgement, continuous improvement, reporting
• South African citizen and EE eligible