Manager: Services and SLA Management
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Descripción
Our client, a leading South African mobile telecom provider, is looking for a Manager: Services and SLA Management to manage fixed connectivity SLAs across the entire footprint, both international and domestic.The responsibilities of the role:
- Negotiate and agree back-to-back SLAs with the Enterprise Business Units and with the OpCos technology teams
- Negotiate and agree SLA penalties with client's OpCos
- Negotiate and OLAs with 3rd party providers
- Assess the network availability and performance with the OpCo technology teams to define continuous monitoring and improvement of the negotiated SLAs
- Liaise with GNOC management team to control network performance and level of SLAs met
- Regularly test international and domestic fixed infrastructure assets to ensure QoS
- Develop, manage, and administer service management best practices
- Define SLA/OLAs strategic planning and evolution
- Carry out the Process Manager responsibilities for the Service Level Management process
Experiencia profesional
- 5+ years in relevant experience in telecommunications preferably related to SLA management
- Managerial experience preferably within the international infrastructure business
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