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Manager: Services and SLA Management

Mode: Full-time position

Region: Johannesburg

This opportunity has been closed.

The position is no longer available. We will continue to work to offer you better suited opportunities.

Our client, a leading South African mobile telecom provider, is looking for a Manager: Services and SLA Management to manage fixed connectivity SLAs across the entire footprint, both international and domestic.

The responsibilities of the role:

  • Negotiate and agree back-to-back SLAs with the Enterprise Business Units and with the OpCos technology teams
  • Negotiate and agree SLA penalties with client's OpCos
  • Negotiate and OLAs with 3rd party providers
  • Assess the network availability and performance with the OpCo technology teams to define continuous monitoring and improvement of the negotiated SLAs
  • Liaise with GNOC management team to control network performance and level of SLAs met
  • Regularly test international and domestic fixed infrastructure assets to ensure QoS
  • Develop, manage, and administer service management best practices
  • Define SLA/OLAs strategic planning and evolution
  • Carry out the Process Manager responsibilities for the Service Level Management process
    Professional background
    • 5+ years in relevant experience in telecommunications preferably related to SLA management
    • Managerial experience preferably within the international infrastructure business
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