Redesign of Customer Experience OSS/BSS support systems
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Descripción
Our client, a large technological consultancy, is looking for a senior consultant to support, at a Mobile Network Operator, the review and redesign of of all OSS/BSS systems related to Customer Experience. With main objective being to narrow down the number of current legacy systems.
The consultant should have:
- IT Consultancy and solution architecture background
- Strong background in customer experience related systems (such as CRM)
- Good business sense
- Be able to both understand technical requirements and business implications
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