Senior Manager: Charging and Billing

Descripción

• Own the strategy and the roadmap related to Charging and Billing platforms
• Actively manage the key vendors
• Monitor incident escalations and quality of service delivered by third party vendors
• Provide input in the selection of suitable technologies and billing solutions and negotiate/manage contracts with vendors accordingly
• Apply technical knowledge in ensuring seamless customisation and installation of billing solutions based on user/organisational requirements
• Develop a proactive maintenance cycle per billing solution and ensure that application documentation is up-to-date at all times
• Assist in problem investigation, analysis and resolution for billing solutions.
• Conduct verification of all billing platforms problems and provide necessary support to User and corrective action
• Identify and define system/process requirements necessary to control and resolve revenue leakage/opportunities
• Set up new and enhance the existing controls to mitigate the risks associated with it (revenue assurance)
• Work with the overall solution architect to help identify architecture-related issues, constraints, options and opportunities, own the process to analyse such items and propose a solution that is aligned to the overall billing / revenue assurance solution architecture
• Mentor, direct and train staff and perform as the technical lead on projects (as required)

Experiencia profesional

• Minimum 4-year Academic Degree (B Eng / BSc Degree preferred)
• Master’s degree (advantageous)
• Relevant certification/accreditation/membership with professional body as required for role
• Fluent in English and language of country (preferable)
• South African citizen, EE eligible
• Manager track record of 5 years or more; with at least 3 years in relevant sector/ industry / area of specialisation
• Worked across diverse cultures and geographies (advantageous)
• Experience working in a large organisation
• Working experience of Ericsson Charging System is advantageous