Senior Telecom CRM Architect
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Descripción
Our client is looking for a Senior Telecom CRM Architect for a Digital CRM transformation programme for a Telecom in Muscat.The project has a focus on Digital CRM, Order Management and product catalogue.
The Senior CRM Architect will lead the end to end delivery of the programme from an Architecture Governance point of view.
Experiencia profesional
- At least 10-15 years in Telecom Architecture and Design roles
- Understanding of new Digital transformation trends
- Strong Leadership skills (multiple suppliers and stakeholders involved)
- Core Experience with Digital CRM systems (Salesforce.com, other Cloud native CRMs are preferable) - Omnichannel and 360 view of customer, Customers Hierarchy
- Experience with Order Management (COM, SOM)
- Experience with Product Catalogue
- Understanding of End to End journeys (e.g. Lead to Order and chain of systems interactions that support it)
- Microservices vs Monolithic Architecture
- CRs management and Solutions lifecycle: have worked from project inception to delivery (design assurance)
- Experience with Agile, DevOps methodologies
- Data migration and cut-over strategy
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