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Client Manager for infraco in KSA

Duration: 12-24 months

Region: Saudi Arabia

Mode: On-site

Daily rate: TBD

Opportunity on hold

Although the process is currently on hold, we will be happy to consider your application in case this opportunity reopens or similar opportunities arise.

Description
Our client is a world leading infrastructure management company that is setting up a managed services unit to run a new Mobile Telecom Infraco in Saudi Arabia. 

We are looking to put in place a best in class team that can start-up the business and run it creating the first Mobile Telecom Infraco in Saudi Arabia. This operation will provide the best customer experience and operations to successfully create a service provider to serve the Saudi Arabia telecom landscape.

This position is client facing and must ensure client satisfaction, revenue and profitability within defined managed services agreements. Specifically,
  • Ensuring delivery of services as per MLAs agreed with clients
  • Evaluating business potential in existing clients
  • Assessing client needs and financial abilities to propose solutions that suit them
  • Planning and delivering service roadmaps and commercial strategies with a view to retaining existing customers and increasing brand loyalty
  • Identifying opportunities for increased revenue
  • Oversight on customer complaints to ensure resolution and per SLA
Professional background
  • Experience in client management or client service delivery
  • Experience in managed services management as client interface
  • Good understanding of infrastructure management business
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Hiring Talent?

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