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Client Manager for infraco in KSA

Duration: 12-24 months

Region: Saudi Arabia

Mode: On-site

Daily rate: TBD

This opportunity has been closed.

The position is no longer available. We will continue to work to offer you better suited opportunities.

Description
Our client is a world leading infrastructure management company that is setting up a managed services unit to run a new Mobile Telecom Infraco in Saudi Arabia. 

We are looking to put in place a best in class team that can start-up the business and run it creating the first Mobile Telecom Infraco in Saudi Arabia. This operation will provide the best customer experience and operations to successfully create a service provider to serve the Saudi Arabia telecom landscape.

This position is client facing and must ensure client satisfaction, revenue and profitability within defined managed services agreements. Specifically,
  • Ensuring delivery of services as per MLAs agreed with clients
  • Evaluating business potential in existing clients
  • Assessing client needs and financial abilities to propose solutions that suit them
  • Planning and delivering service roadmaps and commercial strategies with a view to retaining existing customers and increasing brand loyalty
  • Identifying opportunities for increased revenue
  • Oversight on customer complaints to ensure resolution and per SLA
Professional background
  • Experience in client management or client service delivery
  • Experience in managed services management as client interface
  • Good understanding of infrastructure management business
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