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This position will require a deep understanding of the CVM Platforms and technologies as well as the OSS/BSS systems in a mobile operator and the specific solutions to capture customer data, analyse it, generate campaigns and measure impacts.
- The main function will require:
- The definition of a CVM IT architecture aligned with a defined standard to be rolled out across multiple countries (country specific solutions are possible)
- An existing CVM capability assessment acrosss countries, in terms of infrastructure, people and processes, a demand planning exercise and rollout plan across countries
- Coordinate the rollout and change management required to setup the capabilities in each country
- This position will be located in a IT shared services HUB
- Over 8 years of IT Architecture experience
- > 5 years dealing with customer value management platforms (data marts, campaign management systems, real-time NW triggers, IN Platforms)
- Good project management skills
- Good level of interaction with senior management (technical and business)
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