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Group GM: Customer & Revenue Management

Mode: Full-time position

Region: South Africa

Opportunity on hold

Although the process is currently on hold, we will be happy to consider your application in case this opportunity reopens or similar opportunities arise.

Our client, a leading telecom provider with operations across Africa and the Middle East, is looking for a General Manager: Customer & Revenue Management.

The responsibilities of the role:

  • Provide Groupwide leadership and innovation in the customer management and revenue management areas that includes billing and charging as well as revenue and fraud management
  • Manage the BSS strategy and application portfolio related to provide efficient customer care and revenue management functions
  • Ensure customer experience and service objectives are being met by the core BSS platforms to support all Bus and recommend areas for improvement or corrective action
  • Work with Group Procurement in selecting appropriate vendors for customer revenue management
  • Build and maintain effective integration strategy to enable loosely coupled IT Applications to drive agile service delivery
  • Develop cost management KPI’s and drive cost management for serving customers
  • Reduce the overall cost to serve each customer

    Professional background
    • 4-year Academic Degree. A postgraduate qualification is a plus
    • TOGAF certification
    •  Minimum 5 years’ senior management experience with at least 3 years in relevant sector / industry /area of specialisation (understanding emerging markets advantageous) 
    • Deep understanding of Customer Management platforms, Ericsson charging platforms and RA solutions
    • Understanding of Digital BSS frameworks (advantageous) 
    • Worked across diverse cultures and geographies 
    • Experience working in a medium/large organization
    • South African citizen, EE eligible
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    Hiring Talent?

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    Check our ONE PAGER