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Group GM: Customer & Revenue Management

Mode: Full-time position

Region: South Africa

This opportunity has been closed.

The position is no longer available. We will continue to work to offer you better suited opportunities.

Our client, a leading telecom provider with operations across Africa and the Middle East, is looking for a General Manager: Customer & Revenue Management.

The responsibilities of the role:

  • Provide Groupwide leadership and innovation in the customer management and revenue management areas that includes billing and charging as well as revenue and fraud management
  • Manage the BSS strategy and application portfolio related to provide efficient customer care and revenue management functions
  • Ensure customer experience and service objectives are being met by the core BSS platforms to support all Bus and recommend areas for improvement or corrective action
  • Work with Group Procurement in selecting appropriate vendors for customer revenue management
  • Build and maintain effective integration strategy to enable loosely coupled IT Applications to drive agile service delivery
  • Develop cost management KPI’s and drive cost management for serving customers
  • Reduce the overall cost to serve each customer

    Professional background
    • 4-year Academic Degree. A postgraduate qualification is a plus
    • TOGAF certification
    •  Minimum 5 years’ senior management experience with at least 3 years in relevant sector / industry /area of specialisation (understanding emerging markets advantageous) 
    • Deep understanding of Customer Management platforms, Ericsson charging platforms and RA solutions
    • Understanding of Digital BSS frameworks (advantageous) 
    • Worked across diverse cultures and geographies 
    • Experience working in a medium/large organization
    • South African citizen, EE eligible
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