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Senior Manager Managed Services

Mode: Full-time position

Region: South Africa

This opportunity has been closed.

The position is no longer available. We will continue to work to offer you better suited opportunities.


Our client, a leading South African mobile telecom provider, is looking for a Senior Manager Managed Services to overview the development of global product strategy, portfolio and roadmap/Go-to-market strategy for global managed networks and overall lifecycle management.

The responsibilities of the role:

  • End-to-end management and monitoring of fixed-line network infrastructure across countries
  • Drive growth and maintain the quality of the service
  • International SLA set-up coordination and management
  • Remote management and coordination of GNOC resources
  • Provide strategic direction on services and infrastructure against potential cyber incidents and DOS attacks
  • Lead a team of global experts and virtual teams around the world that are tasked to identify strategic partners for delivery of new products and services
  • Produce documentation of service: marketing manuals, annexes to contracts, training documentation and business presentations

Professional background
  • 7+ years in relevant experience in the managed services space
  • 3+ years managerial experience preferably within the international infrastructure wholesales business
  • Experience setting up and managing GNOC for international business
  • Experience negotiating and managing SLAs and KPIs for trouble resolution (Service Assurance) through a GNOC
  • Knowledge on the international telecommunication infrastructure industry in regard to latest industry trends and competitive landscape

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