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Telesales Manager

Duration: 6-12 months

Region: South Africa

Mode: On-site

Daily rate: USD 300

This opportunity has been closed.

The position is no longer available. We will continue to work to offer you better suited opportunities.

Description

Our client, a leading South African mobile telecom provider, is looking for a Manager to setup the new telesales function for the small-medium sized enterprises (SME segment). This will require the set-up of the right framework to operate through external telesales partners.

The responsibilities of the role:

  • End to end responsibility from lead generation to contract closure
  • Setup telesales partner agreements, KPI´s and SLA´s
  • Define and agree on processes and governance with the telesales partner
  • Define campaigns and setup the right targets, brief and train the telesales partners
  • Track campaign performance and agreed SLA´s and KPI´s
  • Coordinate with telesales partner to identify issues and provide solutions
  • Optimize the fulfillment process for the telesales partner, including the order activation tools and credit vetting functions



Professional background
  • 3-5 years of telesales experience
  • Proven experience in managing telesales teams
  • Telecom operator experience is mandatory
  • Tools: Helios Online