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CEX and Operational Excellence Expert For Telco B2B Set-up

Duration: Hourly/Daily Assessment

Region: Middle East

Mode: Remote

Daily rate: TBD

This opportunity has been closed.

The position is no longer available. We will continue to work to offer you better suited opportunities.

Description
Our client, a global management consulting firm, is looking for a CEX and Operational Excellence Expert to support on the set-up of a Telco B2B.

Start date: As soon as possible
Duration: from a couple of hours to a working day 
Mode: Remote

The expert will be providing support to help the client define key customer experience KPIs for the ICT / managed services part of the B2B telecom business.
This will include specific ICT products SLAs:
- Managed network services
- UCC
- ICT
- Security
- Data centers
Professional background
The expert must have:
  • Experience in B2B telecom operators with proposition including ICT projects / managed services.
  • Ideally running the day-to-day operations (operational excellence), hence with a clear understanding of key SLAs for these services, as well as typical customer experience issues.
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