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CVM Expert

Duration: 12 months

Region: Iraq, Bagdad

Mode: Contractor

Daily rate: TBD

This opportunity has been closed.

The position is no longer available. We will continue to work to offer you better suited opportunities.

Our client, a leading Telecom operator in the Middle East, Iraq is looking for a business expert on CVM with management experience to drive and lead coaching/transformation project to set up the client capabilities.

Purpose of the position:
Increase customer value individually. Drive innovation, address the major activities that bear on the revenue and profitability potential of the customers, data-driven business model.  

  • Deliver the Customer Value Management strategy that will drive and enable the Customer value, targets and objectives
  • Translate Organizational strategy into meaningful operational targets and strategic focus areas for the business unit under management.
  • Ensure that the focus areas are disseminated to all levels in the business unit.
  • Help to develop upselling, prevention and win-back initiatives with the aim of achieving growth targets from CVM angle
  • Stakeholder Management.
  • Manage team members to ensure effective delivery of business unit objectives.
  • Develop a high performing team by embedding formal performance development and informal coaching. Encourage frequent knowledge sharing between team members.
  • Determine and analyses development needs for the team and ensure that identified training requirements are budgeted for and executed
  • Create an effective workforce and recruitment demand plans to ensure that current and future business requirements can be met.
  • Review and update the department’s organizational structure and role description to ensure that they are fit for purpose and contain all the accountability of each team member.
Professional background
  • Over 6 years in customer lifecycle management and analytics.
  • Experience in CVM methodology, principles, capabilities, and techniques.
  • Ideally, experience in supervising and coaching junior CVM experts.
  • Full view of the CVM function, from technical requirements to analysis, campaigns and impact measurement.
  • Able to provide and revise business requirements for people and technology.
  • Relevant professional Marketing/Business qualification essential.
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