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Flash advisory on Call Centre optimisation

Duration: 10 hours

Region: US

Mode: Remote

Daily rate: 150 USD/hour

This opportunity has been closed.

The position is no longer available. We will continue to work to offer you better suited opportunities.

Description
One of our clients, a top management consulting firm, is engaging in a project in the US for a telecom operator. For this they are looking for a call center operations expert.

The idea is to help them structure the solution and kick-off the project. For this, they estimate a partial support of 3-5 days (if/when needed). Project location is in the US (but travelling is not yet confirmed)

The scope is the following:
identify opportunity areas / cost levers to optimise cost while maintaining the client’s desired service levels.

The relevant experience is in defining or helping identify:
  • What is the approach / framework to optimize costs in call centers?
  • What are the key cost reduction initiatives / best practices to implement?
Professional background
  • Extensive call centre operations expertise (>8 years)
  • Key strength in operations and cost optimization
  • Experience in telecom  call centres