IT Architect to drive a CX project in Indonesia
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Description
Our client, a top management consulting firm, is looking for an experienced IT Architect that can drive a Customer Experience transformation project for their Telecom client in Indonesia. The IT Architect will be in close contact with the client’s IT team and will have to have an end to end vision of the project.As an IT Architect you will:
- Assess the current environment
- Design the architecture
- Propose a solution that is aligned with the current customized environment
- Prepare migration plans for the re-set of the customer experience
- Assess vendors
- Lead the implementation
- Support the project after the implementation
Professional background
- IT Architecture experience around OSS / BSS (5+ years)
- Hands on experience on solution design, as-is assessment and transition planning
- Able to understand and assess the complexities of the IT environment, which is mostly customized
- Specific knowledge in the following platforms: CRM, fulfillment, and assurance. Billing is a plus
- Digital Transformation project experience
- IT architect comfortable with IT implementation and able to face off competently to the client’s strategy, architecture, dev and ops team
- Strong experience in defining and evaluating RFPs and vendor selection
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