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Project Manager with ServiceNow experience

Duration: 6 months

Region: Munich

Mode: on-site

Daily rate: TBD

This opportunity has been closed.

The position is no longer available. We will continue to work to offer you better suited opportunities.

Our client is looking for a Project Manager with experience with the ServiceNow Software.

The goal is to migrate the Wipro ServiceNow instance into the customers instance and upgrade / standardise the customers environment.

The tasks include:
  • Plan and deliver the project (incl. detailed effort estimations and milestones) and manage it
  • Project Charter Definition
  • Though leadership on executing the project with a solid understanding of IT service management processes in large global organizations and ServiceNow
  • Define project organization in cooperation with Project Sponsor and units involved
  • Perform global alignment
  • Obtain quick understanding of the customers ServiceNow landscape and processes
  • Stakeholder-, client- and expectation-management
  • Evaluation of milestones and quality assurance of project deliverables
  • Ensure assignment of roles in project organization to qualified team members in cooperation with line managers (in IT: Service Managers)
  • Coordinate creation of deliverables and monitor progress and completion of them
  • Perform project internal controlling (Dates, Budget, Quality, Scope)
  • Conduct Risk and Issue Management for the project, plan and monitor measures for mitigation and avoidance of impact on the project
  • Regular project status report (to Stakeholders, i.e. Program Management, Steering Committee)
  • Coordination of dependencies from and to other projects
  • Coordination of deliverables and their sign-off
  • Coordination of global internal and external team members as well as coordination of external service providers (specifically Indian service providers)

Professional background
  • Excellent Project Management and reporting skills
  • Very good to excellent knowledge of IT service management processes in large, global IT organizations
  • Solid ServiceNow understanding (mandatory!)
  • Track record of successful service management / ServiceNow projects (Service Management experience is also mandatory!)
Personal Must-haves
  • Very good communication skills in English, but German native
  • Ability to quickly understand the current project situation and to deliver the project successfully within a short period of time
  • Hands-on mentality
  • Passionate for success and execution at speed
  • Pragmatic
  • Team player
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