Project Manager with ServiceNow experience
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Description
Our client is looking for a Project Manager with experience with the ServiceNow Software.
The goal is to migrate the Wipro ServiceNow instance into the customers instance and upgrade / standardise the customers environment.
The tasks include:
- Plan and deliver the project (incl. detailed effort estimations and milestones) and manage it
- Project Charter Definition
- Though leadership on executing the project with a solid understanding of IT service management processes in large global organizations and ServiceNow
- Define project organization in cooperation with Project Sponsor and units involved
- Perform global alignment
- Obtain quick understanding of the customers ServiceNow landscape and processes
- Stakeholder-, client- and expectation-management
- Evaluation of milestones and quality assurance of project deliverables
- Ensure assignment of roles in project organization to qualified team members in cooperation with line managers (in IT: Service Managers)
- Coordinate creation of deliverables and monitor progress and completion of them
- Perform project internal controlling (Dates, Budget, Quality, Scope)
- Conduct Risk and Issue Management for the project, plan and monitor measures for mitigation and avoidance of impact on the project
- Regular project status report (to Stakeholders, i.e. Program Management, Steering Committee)
- Coordination of dependencies from and to other projects
- Coordination of deliverables and their sign-off
- Coordination of global internal and external team members as well as coordination of external service providers (specifically Indian service providers)
Professional background
Skills:
- Excellent Project Management and reporting skills
- Very good to excellent knowledge of IT service management processes in large, global IT organizations
- Solid ServiceNow understanding (mandatory!)
- Track record of successful service management / ServiceNow projects (Service Management experience is also mandatory!)
Personal Must-haves
- Very good communication skills in English, but German native
- Ability to quickly understand the current project situation and to deliver the project successfully within a short period of time
- Hands-on mentality
- Passionate for success and execution at speed
- Pragmatic
- Team player
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