Roaming Manager

Description

Roaming manager will be responsible to deal with end-to-end roaming activities such as:

- Define and implement process to update and communicate rates. For example help Client update the new MTR starting 01 Oct 2016.

- Define and Document reporting process.

  - International Interconnect Rev

  - International Interconnect Cost

  - International Roaming Rev

  - International Roaming Cost

- Review AA14/IOT documents currently saved on IRoaming Share Drive and compare with what is on GSMA Infocentre.

  - Update Client AA14/IOT document and distribute via GSMA Infocentre.

  - Update Client IR21 document and distribute via GSMA Infocentre.

- Renegotiate expired IOT discount agreements, review existing ones and enter into new ones with top destination countries.

- Review int. roaming cost. Renegotiate where possible - this goes hand in hand with establishing new IOT discount agreements.

- Manage carrier requests i.e. bilateral testing etc.

- Client Carrier Wiki/Training manual for BCP.

- National Interconnect: Guidance on how to set up new interconnect agreements.

- Rounting Change for SMS / which operator sends this, how often do we need to implement when was the last update.

- Attend to outstanding matters - SIM audits, old international roaming agreements, validation of TAP files (undercharged/overcharged).

- Roaming: Require consolidated costs including IOT expiry periods and services live per network.

- Roaming: Make steering changes to improve roaming rates and improve customer experience.

- Calling: Require average weighted costs.

- Weekly reports on activity and achievements.

This position is planned for an initial 3 months in Johannesburg as part of the wholesale team. Relevant experince in this field is required.