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Hiring a Freelance Business Analyst

Why and when you need a Business Analyst

Business Analysis is the practice of enabling change in an organisational context, by defining needs and recommending solutions in the tools and processes required that deliver value to stakeholders. And the value of business analysis is in realization of benefits, avoidance of cost, identification of new opportunities, understanding of required capabilities and modelling the organization. Through the effective use of business analysis, one can ensure an organization realizes these benefits, ultimately improving the way they do business.

Business analysis helps businesses do Business better - IIBA

Business analysts, identify and define the solutions that will maximize the value delivered by an organization to its stakeholders. Business analysts work across all levels of an organization and may be involved in everything from defining strategy, to creating the enterprise architecture, to taking a leadership role by defining the goals and requirements for programs and projects or supporting continuous improvement in its technology and processes.

Business analysts (BAs) are responsible for bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.

Business analyst is an agent of change. The bridge between IT and Business

Find and hire trusted freelance business analysts through Outvise.

Certified Business analysts in the Network

case study
Business Analysis case study for a Telecommunications company

Challenge, Context, Problems to be solved

Baselining (mapping most impactful E2E business processes and customer journey, pain points) and blueprinting for a Telecom organization in Cote d’ivoire.
The Telecom operator was aiming to achieve XX% growth by identifying a blueprint (E2E key processes, customer journeys and business requirements and initiatives) for the resolution of pre-identified top 10 key pain points focused on Enterprise BUs– mapped across people, process and systems.


  • Detailed customer journeys, not yet integrated.
  • 10+ independent systems, 90% manual data flow.
  • 70% outside EBU Ineffective Operational Level Agreements (OLAs) /Service Level Agreements (SLAs) Basic / ad hoc operation reporting.
  • “Late” lost billable revenue.

Mission, tools and methodology

Identify a blueprint (End-to-end key processes, customer journeys and key business requirements and initiatives) for the resolution of pre-identified top 10 key pain points focused on Enterprise BUs– including people, process and systems.
Through team workshops, sessions with stakeholders, deep dives into key problems and process diagnostics.

Achieved results

A Blueprint that includes:

  • To-be / Target state 
    • Customer Journeys
    • End-to-End processes
  • Key Initiates
  • Roadmap
    • Quick wins
    • Structural
    • Enablers
  • Key Business Requirements (e.g. Integration points)
  • Impact / business Case
  • Risk & independencies

Must have Business Analysis Skills

  • Oral and written communication skills.
  • Interpersonal and consultative skills.
  • Facilitation skills.
  • Analytical thinking and problem solving.
  • Being detail-oriented and capable of delivering a high level of accuracy.
  • Organizational skills.
  • Knowledge of business structure.
  • Stakeholder analysis.
  • Requirements engineering.
  • Costs benefit analysis.
  • Processes modelling.
  • Understanding of networks, databases and other technology.

Relevant certifications:

  • IIBA Entry Certificate in Business Analysis (ECBA)
  • IIBA Certification of Competency in Business Analysis (CCBA)
  • IIBA Certified Business Analyst Professional (CBAP)
  • IIBA Agile Analysis Certification (AAC)
  • IQBBA Certified Foundation Level Business Analyst (CFLBA)
  • IREB Certified Professional for Requirements Engineering (CPRE)
  • PMI Professional in Business Analysis (PBA)