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3 Artificial Intelligence Trends in the Telecom Industry

The 3rd edition of the Mobile World Congress has been taking place in Barcelona this week. And, we're witnessing the announcements from major Telecom companies about advancements and product launches. One of the most mentioned topics is without question, the arrival of 5G and what it will mean for new devices and solutions

Aside from 5G, we're also learning about updates for augmented reality, virtual reality, autonomous vehicles, and artificial intelligence.

On this post, we will highlight some of the trends that AI is bringing to the telecom industry. 


AI-Driven Networks

Surprisingly moving away from 5G and recommending a focus on providing value through data, Telefónica chairman José María Álvarez-Pallete López expressed:

“People give [data] away in exchange for free services. Data should be treated as a new factor of production. Data is like dignity. It has its own value. We need a data bill of rights. This will take a forward-looking approach. In Telefonica, we want to put customers in control of their data. We are working on a data portability model for our customers,”

Artificial Intelligence promises to make sense of data and help develop solutions to generate its significance and even change operation tactics. A report by Tractica touched on this in the past stating:

"Tractica forecasts spending on AI-driven network management software will grow from $23 million in 2018 to more than $1.9 billion in 2021...As telecom operators shift their capex investments from hardware-centric networks to software-based, open-source network opex investments, AI-driven network operations will command an increasingly larger proportion of overall network investments."


Ethical AI

Along with innovative technology comes the possibility of vulnerability. The question about ethics and how data will be used is a real concern. Aside from data use, there's the possibility of bias that could affect business decisions and lawmaking. 

TLT Solicitors created an infographic depicting the importance of privacy and ethics in AI. 


One of the many solutions that are being talked about incessantly in the industry, is the use of chatbots for improving customer experience. Solutions are already being put in place and if you've been online, it's highly possible you've already interacted with a chatbot in one way or another.

There are a variety of uses predicted for chatbots and live chats. A report conducted by Edison found that most people would use chatbots for getting answers quickly, resolving a problem or making a reservation.

We have an article on recommendations for designing a chatbot already on our blog. 

It's time to continue watching the MWC keynotes to find out what other trends are coming. Without question, I think it will be interesting to see what the future will bring and we're starting already to see some of these trends working for some. 

What other trends would you like to see? Do you have questions about the telecom industry or projects? Go to the My Hub section of Outvise and post it in our Expert to Expert feature to start a conversation.