General Manager - Mobile Financial Services

Description

Key Job Responsibilities / Job Description

Strategy Development

-   Lead the formulation of the Mobile Financial Services strategy in line with the overarching business goals and ensure that corporate group maintains and improves its leadership positioning

-   Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps to be adopted by the Opcos

-  Define the standards and set targets for performance across various activities and identify the parameters for measurement of performance.

-  Lead the development of the digital communication and Media strategies

-  Provide strategic direction for life cycle and management strategy

Staff Leadership and Management

-  Build and manage a high performing team by providing leadership, role clarity, training and career development;

-  Source, induct and manage talent in accordance with legislative guidelines;

-  Ensure open communication channels with staff and implement change management interventions where necessary;

-  Provide definition of roles, responsibilities, individual goals and performance objectives for the team;

Governance

-  Hold strategic meetings, ensure relevant participation and provide guidance and support in the various discussions;

-  Drive enterprise wide transformation initiatives, elicit inputs from relevant parties;

-  Drive adequate risk mitigation and controls, and elicit inputs from relevant parties;

Operational Delivery

Payments, banking, remittance, insurance and collection:

-  Ensure Next services are developed and rolled out in terms of partner engagement, project management and Opco implementation

-  Ensure MFS focuses on the 5 pillars including; management focus, dedicated organisation, distribution and field activation, game plan and products and services

-  Ensure effective corridor roll out for remittance

-  Ensure MFS products/services reach their targets

-  Ensure collaboration with SDP to ensure MFS products/services can be launched on the platform

Regulatory and Compliance:

-  Oversee the definition of processes for MFS

-  Ensure contracts are managed and adhered to

-  Ensure Opcos are provided with the necessary regulatory support in terms of licences, new services, regulation changes, etc.)

-  Ensure partner due diligence is conducted

-  Oversee all fraud within FS and ensure it is resolved and investigated including internal fraud, customer fraud and merchant fraud

Partnership & ecosystem

-  Ensure ecosystem development (banks, acceptors,…) at Group & OPCO level

-  Oversee the contraction & business case with the partners

-  Oversee the monitoring of OPCOs to launch the P&S defined by the partnership

Performance management

-  Support OPCOs to design budget & strategy

-  Review performance with countries & implement changes

-  Propose MFS teams organization & governance in OCPOs to meet targets

Job Specifications/ Minimum & Preferred Requirements

Education / Business Degree

- Minimum of 4 year tertiary qualification

- MBA or Masters advantageous

- Fluent in English and language of country preferable

Work Experience

- Senior management track record of 5 enterprise

- Understanding emerging markets advantageous

- Worked across diverse cultures and geographies

Any other specifications

Attitude of Innovation, inventiveness & thought leadership

Global mind-set to service worldwide operations

Pan African multi-cultural experience

Telecommunications industry experience

Willing and flexible to travel within Africa and Middle East