Challenge / Problems to be solved

A telecom operator in the Middle East is embarked in an overall transformation journey of their IPTV/OTT video delivery service, in which customer experience represents a critical pillar for differentiation and value added.

Solution & Methodology

• Assess novel technology approaches and support on technical design and vendor selection.
• Single point of contact for the technical liaison with third-party video service providers.
• Align teams, vendors, and other stakeholders for defect fixing from and end-to-end perspective.
• Manage continuous improvement actions that impact customer experience (UI/UX, devices, operations, monitoring, analytics…)

Being an Outvise professional is having the opportunity to partner with companies that value senior professionals who can deliver the most complex projects on time.

Results achieved

First contract was released for one year, and expected results were achieved on time even with all teams working from home because of the pandemic. Such promising results lead to new challenges and to a new contract with Outvise consultants to push for the challenges.